case study.
american airlines


Karl Ries, Senior Manager Tech Support Desk Maintenance Operations Control, American Airlines shares some experience using advanced software tools to mine valuable information from log pages.



The Need

MOC (Maintenance Operations Control) had difficulty with the analysis and validation of corrective actions which drove using numerous applications to try and obtain data for reviews.


The Solution

MOC decided to set up a trial to determine whether ChronicX could be a solution for the new and combined American Airlines’ Tech Ops.


The Results

With the help of ChronicX, MOC saw improvements in accuracy, efficiency, knowledge, awareness, and information.


About the Customer

American Airlines

The business has been flying for 92 years starting with Charles Lindbergh who, in April 1926, flew the first American Airlines flight — carrying U.S. Mail from St. Louis, Missouri, to Chicago, Illinois. After eight years flying mail routes, the airline began to form into what it is today. American’s founder C.R. Smith worked with Donald Douglas to create the DC-3; a plane that changed the entire airline industry, switching revenue sources from mail to passengers.